Atlantic Coast Veterinary Conference practice management program

Oct. 14-17, 2019

There is something for everyone on the Atlantic Coast Veterinary Conference’s agenda! See the list below for this year’s practice management sessions.

The links below will take you to session pages presorted by interest, but you can search this grid any way you’d like. Type any keyword, phrase or speaker name into the search box below.

View the full program, or only show me: Clinical Program | Technician Program | Front Office Staff Program

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DateStart timeEnd timeTrackSpeakerSession title
10/14/20196:00 PM7:00 PMCrossfire Opening Session Dr. Charlotte Lacroix, Dr. Robert Silver and Stephen Cital, RVT, RLAT, SRA, VCCS, VTS-LAM (Research Anes.)Medical Cannabis and CBD for pets
10/14/20197:00 PM8:00 PMWelcome Reception
10/15/20199:10 AM10:00 AMFOSKaren Purves, MACommunicate with strength: Key words that undermine your effectiveness (Part 1)
10/15/20199:10 AM10:00 AMPM 1 HRDr. Charlotte LacroixHR hot topics (Part 1)
10/15/20199:10 AM10:00 AMPM 2 MGMT - CommunicationBrandon Hess, CVPM, CCFPMaking "cents" of inventory management (Part 1)
10/15/201910:10 AM11:00 AMFOSKaren Purves, MACommunicate with strength: Key words that undermine your effectiveness (Part 2)
10/15/201910:10 AM11:00 AMPM 1 HRDr. Charlotte LacroixHR hot topics (Part 2)
10/15/201910:10 AM11:00 AMPM 2 MGMT - CommunicationBrandon Hess, CVPM, CCFPMaking "cents" of inventory management (Part 2)
10/15/201911:10 AM12:00 PMFOSBrandon Hess, CVPM, CCFPCycle of service (Part 1)
10/15/201911:10 AM12:00 PMPM 1 HRDr. Charlotte LacroixEthical decision making
10/15/201911:10 AM12:00 PMPM 2 MGMT - CommunicationKaren Purves, MACommunicate with strength: Key words that undermine your effectiveness (Part 1)
10/15/20191:15 PM2:05 PMFOSBrandon Hess, CVPM, CCFPCycle of service (Part 2)
10/15/20191:15 PM2:05 PMPM 1 HRDr. Charlotte LacroixTelemedicine
10/15/20191:15 PM2:05 PMPM 2Karen Purves, MACommunicate with strength: Key words that undermine your effectiveness (Part 2)
10/15/20192:15 PM3:05 PMFOSDr. Mary Ann Vande LindeOh those phones!
10/15/20192:15 PM3:05 PMPM 1 HRDr. Charlotte LacroixCommon contracts in veterinary practices (Part 1)
10/15/20192:15 PM3:05 PMPM 2 MGMT - CommunicationKaren Purves, MAWag more, bark less: Reducing negativity in your hospital (Part 1)
10/15/20193:50 PM4:40 PMFOSDr. Mary Ann Vande LindeWaiting room or war zone
10/15/20193:50 PM4:40 PMPM 1 HRDr. Charlotte LacroixCommon contracts in veterinary practices (Part 2)
10/15/20193:50 PM4:40 PMPM 2 MGMT - CommunicationKaren Purves, MAWag more, bark less: Reducing negativity in your hospital (Part 2)
10/16/20199:10 AM10:00 AMPM 1 HRDr. Charlotte LacroixCorporate consolidation frenzy
10/16/20199:10 AM10:00 AMPM 2 MarketingRobin Brogdon, MAThe internet vs. you: What are your clients turning to Dr. Google for and how can you help them see you as a more valuable resource?
10/16/201910:10 AM11:00 AMPM 1 HRDr. Charlotte LacroixTransitioning staff after a practice sale
10/16/201910:10 AM11:00 AMPM 2 MarketingRobin Brogdon, MADigital marketing: Where, why, when and how content really is king
10/16/201911:10 AM12:00 PMPM 1 HRDr. Charlotte LacroixCannabis in your practice from people to pets
10/16/201911:10 AM12:00 PMPM 2 MarketingRobin Brogdon, MAThrough the eyes of a client—what happened and what should have happened: Maddie's tale
10/16/20191:15 PM2:05 PMPM 1 HRDr. Mary Ann Vande LindeBut I don't have time for…medical records
10/16/20191:15 PM2:05 PMPM 2 MarketingRobin Brogdon, MAHow extraordinary service strategies build distinct advantages
10/16/20192:15 PM3:05 PMPM 1 HRDr. Mary Ann Vande LindeConnecting with your cat clients
10/16/20192:15 PM3:05 PMPM 2 MarketingRobin Brogdon, MAInternal marketing: Low risk, high return
10/16/20193:50 PM4:40 PMPM 1 HRDr. Mary Ann Vande LindeWinning ways to talk about money
10/16/20193:50 PM4:40 PMPM 2 MarketingRobin Brogdon, MAOnboarding—the key to retention
10/17/20199:10 AM10:00 AMPM 1 CommunicationsDr. Mary Ann Vande LindeCreating the team "WOW" with why
10/17/20199:10 AM10:00 AMPM 2 HRBrandon Hess, CVPM, CCFPYes! OSHA and safety can be fun (Part 1)
10/17/201910:10 AM11:00 AMPM 1 CommunicationsDr. Mary Ann Vande LindeBuilding trust through values and behaviors
10/17/201910:10 AM11:00 AMPM 2 HRBrandon Hess, CVPM, CCFPYes! OSHA and safety can be fun (Part 2)
10/17/201911:10 AM12:00 PMPM 1 CommunicationsDr. Mary Ann Vande LindeInteroffice communication to grow teamwork: Verbals, nonverbals and the tools to grow teamwork
10/17/201911:10 AM12:00 PMPM 2 HRBrandon Hess, CVPM, CCFPBecoming positively unbalanced: Compassion fatigue and burnout (Part 1)
10/17/20191:15 PM2:05 PMPM 1 CommunicationsDr. Mary Ann Vande LindeQuestions, active listening and empathy: Is motivational interviewing growing your teamwork and client engagement?
10/17/20191:15 PM2:05 PMPM 2 HRBrandon Hess, CVPM, CCFPBecoming positively unbalanced: Compassion fatigue and burnout (Part 2)
10/17/20192:15 PM3:05 PMPM 1 CommunicationsDr. Mary Ann Vande LindeCreating the team message: How to get your team on the same page
10/17/20192:15 PM3:05 PMPM 2 HRBrandon Hess, CVPM, CCFPCommon HR pitfalls and how to avoid them (Part 1)
10/17/20193:50 PM4:40 PMPM 1 CommunicationsDr. Mary Ann Vande LindeCase studies to grow teamwork through challenging cases
10/17/20193:50 PM4:40 PMPM 2 HRBrandon Hess, CVPM, CCFPCommon HR pitfalls and how to avoid them (Part 2)