Oct. 14-17, 2019
There is something for everyone on the Atlantic Coast Veterinary Conference’s agenda! See the list below for this year’s practice management sessions.
The links below will take you to session pages presorted by interest, but you can search this grid any way you’d like. Type any keyword, phrase or speaker name into the search box below.
View the full program, or only show me: Clinical Program | Technician Program | Front Office Staff Program
Save the agenda as a PDF file, or filter by date or track:
| Date | Start time | End time | Location | Track | Speaker | Session Title |
|---|---|---|---|---|---|---|
| 10/14/2019 | 6:00 PM | 7:00 PM | Hall A | Crossfire Opening Session | Dr. Charlotte Lacroix, Dr. Robert Silver and Stephen Cital, RVT, RLAT, SRA, VCCS, VTS-LAM (Research Anes.) | Medical cannabis and CBD for pets |
| 10/14/2019 | 7:00 PM | 8:00 PM | Hall A | Welcome Reception | ||
| 10/15/2019 | 8:00 AM | 9:00 AM | Hall A | Sponsored General Session | Dr. Jessica Rodriguez | Heartworm: Current strategies on diagnosis, treatment, and prevention  |
| 10/15/2019 | 9:10 AM | 10:00 AM | 401 | FOS | Karen Purves, MA | Communicate with strength: Key words that undermine your effectiveness (Part 1) |
| 10/15/2019 | 9:10 AM | 10:00 AM | 314 | PM 1 HR | Dr. Charlotte Lacroix | HR hot topics (Part 1) |
| 10/15/2019 | 9:10 AM | 10:00 AM | 318 | PM 2 MGMT - Communication | Brandon Hess, CVPM, CCFP | Making "cents" of inventory management (Part 1) |
| 10/15/2019 | 10:10 AM | 11:00 AM | 401 | FOS | Karen Purves, MA | Communicate with strength: Key words that undermine your effectiveness (Part 2) |
| 10/15/2019 | 10:10 AM | 11:00 AM | 314 | PM 1 HR | Dr. Charlotte Lacroix | HR hot topics (Part 2) |
| 10/15/2019 | 10:10 AM | 11:00 AM | 318 | PM 2 MGMT - Communication | Brandon Hess, CVPM, CCFP | Making "cents" of inventory management (Part 2) |
| 10/15/2019 | 11:10 AM | 12:00 PM | 401 | FOS | Brandon Hess, CVPM, CCFP | Cycle of service (Part 1) |
| 10/15/2019 | 11:10 AM | 12:00 PM | 314 | PM 1 HR | Dr. Charlotte Lacroix | Ethical decision making |
| 10/15/2019 | 11:10 AM | 12:00 PM | 318 | PM 2 MGMT - Communication | Karen Purves, MA | Communicate with strength: Key words that undermine your effectiveness (Part 1) |
| 10/15/2019 | 1:15 PM | 2:05 PM | 401 | FOS | Brandon Hess, CVPM, CCFP | Cycle of service (Part 2) |
| 10/15/2019 | 1:15 PM | 2:05 PM | 314 | PM 1 HR | Dr. Charlotte Lacroix | Telemedicine |
| 10/15/2019 | 1:15 PM | 2:05 PM | 318 | PM 2 | Karen Purves, MA | Communicate with strength: Key words that undermine your effectiveness (Part 2) |
| 10/15/2019 | 2:15 PM | 3:05 PM | 401 | FOS | Dr. Mary Ann Vande Linde | Oh those phones! |
| 10/15/2019 | 2:15 PM | 3:05 PM | 314 | PM 1 HR | Dr. Charlotte Lacroix | Common contracts in veterinary practices (Part 1) |
| 10/15/2019 | 2:15 PM | 3:05 PM | 318 | PM 2 MGMT - Communication | Karen Purves, MA | Wag more, bark less: Reducing negativity in your hospital (Part 1) |
| 10/15/2019 | 3:50 PM | 4:40 PM | 401 | FOS | Dr. Mary Ann Vande Linde | Waiting room or war zone |
| 10/15/2019 | 3:50 PM | 4:40 PM | 314 | PM 1 HR | Dr. Charlotte Lacroix | Common contracts in veterinary practices (Part 2) |
| 10/15/2019 | 3:50 PM | 4:40 PM | 318 | PM 2 MGMT - Communication | Karen Purves, MA | Wag more, bark less: Reducing negativity in your hospital (Part 2) |
| 10/16/2019 | 9:10 AM | 10:00 AM | 314 | PM 1 HR | Dr. Charlotte Lacroix | Corporate consolidation frenzy |
| 10/16/2019 | 9:10 AM | 10:00 AM | 318 | PM 2 Marketing | Robin Brogdon, MA | The internet vs. you: What are your clients turning to Dr. Google for and how can you help them see you as a more valuable resource? |
| 10/16/2019 | 10:10 AM | 11:00 AM | 314 | PM 1 HR | Dr. Charlotte Lacroix | Transitioning staff after a practice sale |
| 10/16/2019 | 10:10 AM | 11:00 AM | 318 | PM 2 Marketing | Robin Brogdon, MA | Digital marketing: Where, why, when and how content really is king |
| 10/16/2019 | 11:10 AM | 12:00 PM | 314 | PM 1 HR | Dr. Charlotte Lacroix | Cannabis in your practice from people to pets |
| 10/16/2019 | 11:10 AM | 12:00 PM | 318 | PM 2 Marketing | Robin Brogdon, MA | Through the eyes of a client—what happened and what should have happened: Maddie's tale |
| 10/16/2019 | 12:15 PM | 1:05 PM | 306 | Sponsored Lunch and Learn | Dr. Chris Rocchio | Selling or buying a veterinary practice – Current market trends and strategies *First come, first served. Attendance limited to 30.  |
| 10/16/2019 | 1:15 PM | 2:05 PM | 314 | PM 1 HR | Dr. Mary Ann Vande Linde | But I don't have time for…medical records |
| 10/16/2019 | 1:15 PM | 2:05 PM | 318 | PM 2 Marketing | Robin Brogdon, MA | How extraordinary service strategies build distinct advantages |
| 10/16/2019 | 2:15 PM | 3:05 PM | 314 | PM 1 HR | Dr. Mary Ann Vande Linde | Connecting with your cat clients |
| 10/16/2019 | 2:15 PM | 3:05 PM | 318 | PM 2 Marketing | Robin Brogdon, MA | Internal marketing: Low risk, high return |
| 10/16/2019 | 3:50 PM | 4:40 PM | 314 | PM 1 HR | Dr. Mary Ann Vande Linde | Winning ways to talk about money |
| 10/16/2019 | 3:50 PM | 4:40 PM | 318 | PM 2 Marketing | Robin Brogdon, MA | Onboarding—the key to retention |
| 10/17/2019 | 9:10 AM | 10:00 AM | 314 | PM 1 Communications | Dr. Mary Ann Vande Linde | Creating the team "WOW" with why |
| 10/17/2019 | 9:10 AM | 10:00 AM | 318 | PM 2 HR | Brandon Hess, CVPM, CCFP | Yes! OSHA and safety can be fun (Part 1) |
| 10/17/2019 | 11:00 AM | 11:50 AM | 314 | PM 1 Communications | Dr. Mary Ann Vande Linde | Building trust through values and behaviors |
| 10/17/2019 | 11:00 AM | 11:50 AM | 318 | PM 2 HR | Brandon Hess, CVPM, CCFP | Yes! OSHA and safety can be fun (Part 2) |
| 10/17/2019 | 1:30 PM | 2:20 PM | 314 | PM 1 Communications | Dr. Mary Ann Vande Linde | Interoffice communication to grow teamwork: Verbals, nonverbals and the tools to grow teamwork |
| 10/17/2019 | 1:30 PM | 2:20 PM | 318 | PM 2 HR | Brandon Hess, CVPM, CCFP | Becoming positively unbalanced: Compassion fatigue and burnout (Part 1) |
| 10/17/2019 | 2:30 PM | 3:20 PM | 314 | PM 1 Communications | Dr. Mary Ann Vande Linde | Questions, active listening and empathy: Is motivational interviewing growing your teamwork and client engagement? |
| 10/17/2019 | 2:30 PM | 3:20 PM | 318 | PM 2 HR | Brandon Hess, CVPM, CCFP | Becoming positively unbalanced: Compassion fatigue and burnout (Part 2) |
| 10/17/2019 | 3:30 PM | 4:20 PM | 314 | PM 1 Communications | Dr. Mary Ann Vande Linde | Creating the team message: How to get your team on the same page |
| 10/17/2019 | 3:30 PM | 4:20 PM | 318 | PM 2 HR | Brandon Hess, CVPM, CCFP | Common HR pitfalls and how to avoid them (Part 1) |
| 10/17/2019 | 4:30 PM | 5:20 PM | 314 | PM 1 Communications | Dr. Mary Ann Vande Linde | Case studies to grow teamwork through challenging cases |
| 10/17/2019 | 4:30 PM | 5:20 PM | 318 | PM 2 HR | Brandon Hess, CVPM, CCFP | Common HR pitfalls and how to avoid them (Part 2) |